Terms and Conditions

Saturday Surcharge

Please note a 5% Saturday Surcharge is applied in Spa when checking out for any appointments taking place on a Saturday. We appreciate your understanding in relation to this surcharge.

Redeeming Gift Vouchers

The original Gift Voucher / Certificate must be presented at the time of checkout inorder to redeem.
The voucher must be within the validation period.
Gift Certificates can not be redeemed for cash.
All Gift Vouchers / Certificates have 3 years expiry.
Gift Vouchers / Certificates can not be replaced if lost or stolen
Gift Vouchers / Certificates used on a Saturday will incur a surcharge.

Cancellation Policy

At Oasis Skin and Body Spa, we strive to provide you with the best possible service and experience. To ensure we can accommodate all our clients, we have established the following cancellation policy:

1. Cancellation Notice: We require a minimum of 48 hours notice for any cancellations or rescheduling of appointments. This allows us to offer your time slot to other clients.

2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a fee of 50% of booking cost, which will be charged to the payment method provided at the time of booking.

3. No-Show Policy: If you do not show up for your scheduled appointment and have not provided any notice, you will be charged the full price of the service booked.

4. Exceptions: We understand that emergencies can happen. If you are unable to provide the required notice due to unforeseen circumstances, please contact us as soon as possible. We will review your situation and may waive the cancellation fee at our discretion.

5. Group Bookings: For group bookings, a 72 hour notice is required for cancellations or rescheduling. Late cancellations will incur charges as per the individual booking policies.

6. Contact Information: If you need to cancel or reschedule your appointment, please call us at 02 4349295433or email us at admin@oasisskinandbodyspa.com.au.

Thank you for your understanding and cooperation. We look forward to welcoming you to Oasis Skin and Body Spa.

Return Policy

Please note that we do not accept returns for incorrect colour or product choices.

1. Return Period: Products must be returned within 30 days of purchase in its original state.

2. Condition of Items: Items must be unused, unopened, and in the original packaging to be eligible for return.

3. Refund or Exchange Options: An exchange for damaged items may be available if the fault is not that of the purchaser or a full refund available if in original state.

4. Receipt Requirement:Proof of purchase is needed to process the return, this is recorded on our system.

5. Exceptions: Sale items, opened or items damaged by purchasers can not be returned.